At Hidden Paradise Farms, we work tirelessly to ensure you’re completely satisfied with every purchase. Below, you’ll find all the details about our Refund and Returns Policy, designed to provide you with a hassle-free shopping experience.
Our policy clearly explains how to handle returns, exchanges, and refunds. If a product doesn’t meet your expectations or you change your mind, we’re ready to help. To make the process easier, we’ve outlined the eligibility criteria, timeframes, and steps for initiating a return or exchange. This way, you can shop confidently, knowing that your satisfaction is our priority.
Damaged or Defective Items
If your order arrives damaged or defective, don’t worry—just contact us right away. We’ll quickly arrange for a replacement or issue a refund, ensuring you get the product you need without delay. Our team is here to resolve any issues promptly so you can continue enjoying our products.
Return Eligibility
To qualify for a refund or exchange, you’ll need to return items in their original condition within the specified timeframe. Keep in mind, some items, such as perishable goods or custom-made products, may not be eligible for returns. For your convenience, we’ve included specific guidelines for each product category in our policy.
Refund Process
Once we receive and inspect your returned item, we’ll update you on the status of your refund. Approved refunds are processed quickly, and funds will be returned to your original payment method within a few business days. This ensures you won’t be waiting long to resolve your concerns.
At Hidden Paradise Farms, we take pride in delivering high-quality, handcrafted, organic products. However, we know that sometimes things don’t go as planned. That’s why we’ve streamlined our refund and returns policy process to ensure it’s efficient and customer-friendly.