Refund and Returns Policy

At Hidden Paradise Farms, we strive to ensure that our customers are satisfied with their purchases. Please review our refund policy below:

  • Non-Returnable Items: Due to the perishable nature of our produce and meat products, these items are not eligible for return or refund.

  • Other Products: For non-perishable items such as our organic tinctures and skincare products, we offer a 14-day return policy. If you are not completely satisfied with your purchase, you may return these items within 14 days of receipt for a full refund, provided they are unused and in their original packaging.

  • Damaged or Defective Items: If your product arrives damaged or defective, please contact us within 7 days of receiving your order, and we will gladly replace the item or offer a refund.

  • Return Process: To initiate a return, please contact us at 951.395.9447 with your order number and details of the item you wish to return. We will provide further instructions on how to proceed.

 

We appreciate your understanding, and thank you for supporting Hidden Paradise Farms!